Frequently Asked Questions

Floor Plan Design Services

What is the typical floor plan redesign process?
Getting your floor plans redesigned is easy. Here are the typical steps:

  1. Choose your floor plan option(s) and add-ons:
    • 2D, 3D, or 2D & 3D.
    • Color backgrounds, staged 3D furniture & furnishings.
  2. Locate your most up-to-date floor plans.
  3. Mark-up the floor plans in a clear manner if you need changes made.
  4. Email us these floor plans.
  5. We follow-up with questions and confirm pricing.
  6. We invoice you 50% of the total redesign project to start the job.
  7. We send you one redesigned floor plan for initial approval. Please note we upgrade all utility objects in the kitchen and bathrooms with visually enhanced high-resolution versions.
  8. We provide you with all your property's floor plans in a PDF format, which are high-resolution editable vector files. We can also provide you JPEGs or other file formats per all your online/offline needs.
  9. The first set of minor revisions will be done at no extra charge. A small charge will apply if any new elements are requested.
  10. Final delivery of your redesigned floor plans are made through email or a secure file sharing service.
  11. We invoice you the remaining balance of the total redesign project.
Who owns the redesigned floor plan files?
Our client's fully own their redesigned floor plan files. We keep a backup copy if you ever misplace or would like us to edit the files further.

What additional floor plan related services do you provide?
Floor plan measurement services and maintenance programs.
Design/redesign floor plates and site maps.
Individual online/offline PDF floor plan brochures.
Interactive room planner tool.

Learn more about the related services we offer.

Interactive Room Planner Tool

What is the process of getting the room planner tool?
Once we receive your floor plans or have redesigned them, we produce a single sample for content approval. Once approved, we give your web person simple instructions to place the room planner tool on your website's floor plan page(s). The room planner tool can be presented in an iFrame, Shadowbox, Fancybox or a simple new page/window.

Why do you host the room planner tool?
You have a significantly lower upfront cost and don't have to worry about whether your site or hosting is compatible. Without additional cost you also receive seamlessly updated furniture and functionality as well as detailed analytic usage reports.

Do you integrate the room planner tool with other multifamily online products and services?
Yes, we have integrated multifamily products/services such as: Yardi Property Management Software; Safe Rent Resident Screening; CallSource Call-Tracking and Recording and Vaultware Apartment Reservation System.

Is the furniture to scale on the floor plan?
We make our best efforts to size the furniture as close to scale as we can on each individual floor plan. Prospects can change the size of furniture and furnishings. We include a scaling disclaimer below each floor plan.

Can we add different furniture or furnishing pieces to the room planner tool?
Yes, just let us know what type of additional furniture or furnishing pieces you are interested in and we will get you a quick quote.

What if I need to discontinue using the room planner tool?
The first six months and the set-up fee are both non-refundable. If you decide to discontinue we will prorate your usage and refund you the remaining amount of your paid term after the first six months.

What if we have to change a floor plan or support info?
If you have updated square footage, plan names or contact information just inform us and we will update the information for free. If you would like to change your plan images, there will be a $15 charge per plan.